Terms and conditions of sale

  1. Preamble
Dreamocracy, a consulting firm specialized in creativity in politics and citizen engagement, registered in Belgium under VAT number BE-0726.935.321, offers consulting and training services to support public institutions, companies, and associations in the design and implementation of innovative and participatory policies. These Terms and Conditions of Sale (TCS) define the terms of Dreamocracy's services and apply to any services provided by the company. Any order placed by a client implies their unconditional acceptance of these TCS.  
  1. Services Offered
Dreamocracy provides consulting services in the following areas:
  • Consultations on creativity and political innovation;
  • Support in the implementation of participatory processes and citizen engagement;
  • Training in co-creation and collective intelligence techniques;
  • Organization of workshops, seminars, and tailor-made events.
The content, duration, and terms of the services are agreed upon in a detailed quote, accepted by the client before any services are rendered.  
  1. Quotes and Orders
Any engagement by Dreamocracy is subject to a detailed and personalized quote. The quote is valid for 90 days from the date of issuance. The order is considered final upon receipt by Dreamocracy of the client’s written acceptance of the quote.  
  1. Prices and Payment Terms
The service prices are stated in euros and are subject to VAT in force in Belgium. Unless otherwise stated in the quote, additional expenses (travel, accommodation, etc.) will be invoiced separately based on receipts. Payments are made according to the terms indicated in the quote:
  • A deposit of 30% of the total amount is required upon signing the quote.
  • The balance is payable upon receipt of the invoice, following the completion of the service, unless otherwise agreed.
Any late payment will result, without prior formal notice, in the application of late interest at the legal rate, along with a fixed recovery fee of 400 EUR.  
  1. Order Cancellation or Modification
In case of order cancellation by the client:
  • More than 15 days before the scheduled start date of the service, no penalty will be charged;
  • Between 15 and 7 days before the service, 50% of the total amount will be invoiced;
  • Less than 7 days before the service, 100% of the total amount will be due.
Any request for modification of the order must be agreed upon in writing by both parties. Dreamocracy reserves the right to accept or refuse the proposed changes.  
  1. Dreamocracy's Obligations
Dreamocracy commits to making every effort to ensure the successful completion of the services outlined in the quote. The consulting services are based on a best-effort obligation rather than a results-based obligation, meaning that Dreamocracy cannot guarantee the achievement of a specific goal but will provide advice and recommendations tailored to the client’s context and needs.  
  1. Liability
Dreamocracy's liability can only be engaged for direct and proven damages resulting from faults or negligence in the execution of the services. In any case, Dreamocracy's liability is limited to the total amount of the service concerned. Dreamocracy shall not be held liable for indirect consequences, such as loss of revenue, clientele, or data.  
  1. Intellectual Property
Dreamocracy retains full ownership of the methods, tools, documents, and know-how developed as part of its services. The client is granted a non-exclusive, non-transferable right to use the deliverables produced for their own needs. Any reproduction, distribution, or use of the deliverables for commercial purposes is strictly prohibited without the prior written consent of the company.  
  1. Confidentiality
Dreamocracy and the client commit to keeping confidential the information and documents exchanged in the course of their collaboration. This confidentiality obligation extends for the duration of the service and continues for a period of 2 years after the end of the mission.  
  1. Applicable Law and Jurisdiction
These Terms and Conditions of Sale are governed by Belgian law. Any dispute relating to the interpretation or execution of these TCS will be subject to the exclusive jurisdiction of the courts of the judicial district of Brussels. Algemene verkoopvoorwaarden (TCS) van Dreamocracy
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